Can multiple agents use Inboxa at the same time?

Yes. Multiple team members can log in simultaneously, collaborate on conversations, assign tickets to specific agents, and add internal notes — without interfering with each other. The number of available agent seats depends on your plan.

How do I connect my social media accounts to Inboxa?

After logging in, go to Settings and click Connect next to Instagram, Facebook or WhatsApp. Inboxa uses the official Meta Business API — the connection takes under two minutes and requires no technical knowledge.

Is my data secure with Inboxa?

Yes. All data is encrypted in transit (TLS) and at rest. Inboxa is GDPR-compliant and operated under EU law. Message content is processed by Anthropic's AI systems according to their privacy policy. Access to your accounts requires explicit OAuth authorization.

Inboxa – Unified Social Media Inbox with AI for Instagram, Facebook, WhatsApp and Website Chat

Name: Inboxa
Author: Inboxa

Inboxa – Unified Social Media Inbox powered by AI

Inboxa is the easy way to stay connected with your clients. Manage Instagram DMs, Facebook Messenger, WhatsApp Business, and website chat from one unified inbox — and let Claude AI by Anthropic handle replies 24/7 in your brand voice.

Key features

Unified inbox for Instagram, Facebook, WhatsApp and website chat
AI-powered auto-replies using Claude AI by Anthropic — responds to customers 24 hours a day
Embeddable website chat widget — add to any website with one line of code
Comment management across all social media posts
Team collaboration: assign conversations, add notes, work simultaneously
GDPR-compliant, EU-hosted, encrypted in transit and at rest

Pricing

Every plan starts with a 14-day free trial. No credit card required.

Trial: €0 — 14 days free, 2 agents, AI replies included
Beginner: €9/month — 2 agents, unified inbox without AI
Small: €14/month — 2 agents, 100,000 AI tokens per month
Medium: €29/month — 3 agents, 300,000 AI tokens per month
Large: €99/month — 5 agents, 2,000,000 AI tokens per month
Enterprise: €199/month — 7 agents, 10,000,000 AI tokens per month

How it works

Connect your platforms — Link your Meta Business account to bring Instagram, Facebook, and WhatsApp into Inboxa in under two minutes.
Messages arrive instantly — All incoming DMs, comments, and replies appear in your unified inbox in real-time.
AI replies automatically — Claude AI by Anthropic reads each message and generates a reply based on your business description and tone. Replies are sent 24/7.
You stay in control — Review AI replies, take over any conversation, assign to team members, and escalate when a human touch is needed.

Frequently asked questions

Which platforms does Inboxa support?

Inboxa supports Instagram DMs, Facebook Messenger, WhatsApp Business, and website visitors via an embeddable chat widget — all from one unified dashboard.

How does the AI auto-reply work?

You write a short description of your business and preferred tone. Inboxa uses Claude AI by Anthropic to generate contextual replies matching your style, answering customers automatically around the clock.

Is there a free plan?

Yes. Every new account starts with a 14-day free trial — 2 agent seats, AI replies included, all platform integrations. No credit card required.